Rohit is an alumnus of Symbiosis International University, holds around two decades of experience in corporate sector. He has more than a decade of experience in the field of sales and has served many reputed firms through the leadership board.

Use of Unified communication solutions in organizations
Unified communication solutions allow organizations to integrate a range of communication tools into a centralized system, which plans to enhance the effectiveness of communication. In addition, it helps organizations manage all forms of communication making it a lot easier for multiple departments to collaborate. Irrespective of the organization’s size, anyone within the entire organization can connect with other employees at any time irrespective of their location.

Having such a streamlined communication process, empowers employees to get their ideas across without many hurdles. Moreover, with more organizations heavily investing in improving unified communication solutions in the near future, the experience of hybrid meetings will continue to improve.

Key benefits of adopting a Unified Communications System
One of the biggest benefits of implementing a unified communication system is that it enables organizations to increase the productivity of their employees. It empowers staff to work effectively irrespective of their location, the key catalyst for personal productivity in today’s dispersed workforce.

With a unified communication system, organizations can effectively utilize their resources. For instance, many organizations, especially large ones have an infrastructure in place that is steadily becoming obsolete and requires upgrading. Completely disregarding such a system and removing it with another is a costly endeavor. As unified communications encourage the use of existing IT infrastructure, organizations can seamlessly implement the latest communication and solutions without having to fear losing monetary investments.

A few more benefits of unified communications include: fostering team collaboration, lowering costs, securing communication, and improving customer satisfaction.

One of the biggest benefits of implementing a unified communication system is that it enables organizations to increase the productivity of their employees

Anticipated challenges of implementing unified communication in any industry
Incorporating unified communications(UC) suite is a major step for any organization whether they are hosted in the cloud or on-premise. But, integrating them is not an easy task. Often the transition requires multiple phases to go through with multiple challenges to tackle. The problem can get worse if the organization is working with less established vendors. Failure to make a plan around the key requirements such as security, scalability, and interoperability along with a hasty adoption by employees.

Before advancing their UC implementation initiative, organizations need to have a robust network infrastructure in place. They should also seek vendors that can offer a full suite of communication, allowing organizations to unlock the benefits of UCaaS. At the same time, it is crucial for vendors to help them seamlessly integrate new UC tools with the existing infrastructure.

Trends that are going to shape the unified communications and collaboration market in the upcoming years
With more businesses beginning to recognize the benefits of a streamlined, and scalable approach to communication, the UC industry has been growing rapidly. As per Fortune Business Insights, the global unified communication as a service market (UCaaS) is expected to grow from USD 28.96 billion in 2021 to USD 69.93 billion in 2028 at a CAGR of 13.4%. Given its immense potential to transform the communications platform,a few trends in UC that will reshape the enterprise landscape include technologies such as Artificial Intelligence (AI). With the rise of virtual assistants, AI-powered bots and tools will facilitate employee collaboration by retrieving files. Next up is 5G, which will help to remove the stutters and delays that plague remote collaboration tools such as video conferencing and make the experience much richer and smoother. Moreover, with cyber attacks continuously increasing, the concern around video privacy will further grow. This will demand vendors to provide robust security features, geared toward certain industries to address the ever-changing security landscape.

Overall, unified communication promises to provide a promising future for today’s and tomorrow’s workforce.