iMedX: Offering Medical Transcription Using Humanology Approach with a Never Ending Commitment

  Christopher Foley,  Chairman & CEO

Christopher Foley

Chairman & CEO

The failure of a medical professional to correctly note down a patient's information can lead to either serious injuries or conditions and even loss of life. Despite several advancements in technology, transcription is still an imperfect science as software cannot discern accents and unique speech patterns. On the other hand, transcriptions done by individuals are subject to human errors. Whether it is software or a human error, the stake is always considerably high in medical field, where a transcription mistake could result in a career-ending malpractice lawsuit and even death of the patient.

Sharron Juno's case is a standing example of transcription failure. Being a diabetic, Sharron went to a care facility that lacked access to medical records and relied upon a summary dictated by the physician treating her at a hospital. While the physician instructed 8 units of insulin, the transcription service noted 80 units. This lethal dose of insulin resulted in Sharron's death just two weeks later, and the hospital was sued for $140 million.

The need of the hour is 'Humanology' approach (human + technology). Recognized as one of the top business partners in the industry, iMedX success stems from its unique humanology approach, which fuses industry-leading technology with the most qualified people to formulate precision in the clinical documentation process. "Our highly trained technical staff understands medical context, discerns for accuracy and provides an unparalleled level of service unattainable from software alone. We work with each client's existing resources and jointly develop new processes that deliver improvements in efficiency and effectiveness," asserts Christopher Foley, Chairman & CEO, iMedX. It is the only company in its domain to provide best-of-breed, high-value technology solutions backed by top-notch service.

As a problem solver and a critical thinker, iMedX helps reduce process friction and provides peace of mind. The company bestows highly accurate transcriptions with industry-leading turnaround times, tailor-made to fit client needs (sometimes even as short as two hours) to an impressive array of medical professionals across the globe, including numerous large academic facilities, integrated health delivery networks, community hospitals and multi-specialty physician groups. Being effectively staffed ensures production coverage in peak volume periods and the global presence in 18 locations allow the company to improve service delivery and support clients with 24x7x365 service and technical team access. iMedX is seriously committed to HIPPA privacy and security, thus all its facilities across the globe are fully HIPPA compliant. The company has also developed HIPPA Privacy & Security policies and procedures that address all components of The Final Rule; every employee needs to review these and sign a confidentiality statement.

The Unique Set of Offerings

Founded in 2002 to address the increasing need for clinical documentation solutions, iMedX is an integrated medical document management and health information solutions company based out of Atlanta. It provides a full suite of high-value revenue cycle management (RCM) solutions including medical transcription and coding services (remote coding services for medical treatment facilities, hospitals, physicians and other medical offices), results-based consulting, education & training opportunities, and data analytics. The leading-edge technology, custom solutions, best-in-class quality and commitment to service excellence allow iMedX to focus on driving positive results and success for thousands of healthcare clients world wide.

By blending a combination of powerful speech-recognition software with highly-experienced human Medical Transcriptionists (MTs), iMedX creates value for its clients. Bringing deep precision to the quality of transcription solutions, the company avoids errors and re-works, thus saving time and money for the clients whilst enabling them to spend more time providing care, leading to higher patient satisfaction and provider efficiency. To offer Remote Medical Coding services (which can be used on short-term basis to accommodate certain busy times or on a regular, long-term basis as a substitution for in-house medical coding) with utmost accurate results, iMedX has a team of highly trained, certified and experienced coders who maintain a current knowledge of changing regulations.
This equips them to offer only the best-in-class technology and provide an array of self-service tools that allow clients to monitor and control their work on-the-go. The dedicated client relations executives proactively engage with customers to understand their evolving needs and ensure iMedX keenly responds to meet them. "We maintain a formal process where we check in with our clients to gain insights on how we can improve our performance. We ask about criteria including speed, quality, service and efficiencies. As a result, many of the best ideas for process improvement have come directly from our clients,"asserts christopher.

Early retirement of many clinical documentation personnel, growing frustration among physicians due to need to add more data themselves and the rise in hospital and physician visits caused by an aging population, have resulted in increased outsourcing of these services among care facilities. iMedX's distinctive business model and market reputation positions it ahead of potential entrants in this segment. "Our passion for service and our dedication to precision comes from our leadership team. They know that every detail matters, superior quality is essential, and customer satisfaction must always come first," opines Christopher. Led by the most experienced and accomplished team in the health information industry, the company's executive team comprises from some of the most successful companies in the industry and has developed solutions for hundreds of health care organizations. Christopher adds, "Our top flight management team with extensive experience in the healthcare industry, significant M&A execution and integration expertise, as well as proficiency developing transcription and coding businesses, serves as a true point of competitive differentiation".

Cementing Strong Bonds

Care providers have complex needs, as they operate in a challenging and evolving healthcare environment. iMedX is able to successfully meet these needs, driving significant client loyalty and satisfaction. The company's abstractors go the extra mile to ensure that the knowledge is being transferred from them to the clients' team. The approach that iMedX takes to abstraction is to not only develop a customized workflow solution, but to help make facilities more efficient by freeing up valuable resources to work on other projects. At its core, iMedX is a client-driven company focused on improving the service it provides. Utilizing its Six Sigma approach, the company analyses every aspect of health information management and incorporates transcriptionists at all key process points to ensure dependable turnaround time, optimal line accuracy and premium quality. Realizing that success is not built on satisfactory, but on extraordinary, it is iMedX's never ending commitment to this level of service that drives the ultimate value it provides to its clients.

iMedX utilizes a dynamic global delivery model, or 'follow the sun' approach, which guarantees speed, flexibility and reliability for clients while providing a cost-effective approach to labor arbitrage. The company's exceptional product offerings, client service and business model support strong financial performance and attractive growth opportunities, making the company a unique clinical documentation platform investment opportunity. iMedX continuous its rapid growth through client referrals, new sales and industry acquisitions (thirteen acquisitions including Amphion Medical Solutions, G2N, Superior Global Solutions, and Medwrite). As a result, the company is today one of the leading providers of health information and clinical documentation services worldwide, and has grown from a small regional player to one of the top three global clinical documentation service providers through the combination of a world-class leadership team, successful acquisitions & integration strategy, and continual organic growth.

Employees - The True Assets

The company employs a global team of over 4,000 people, including 2,500 MTs and Speech Editors. "The cost and skill-set advantage of our global workforce in India allows the company to support the industry and manage this change effectively," asserts Christopher. The company acknowledges its success to its talented and dedicated employees and walks strongly to remain the industry's best company to work for by continuing to grow and support its valued team. Employees are updated on company progress, as well as industry updates, via webinars, welfare committees and facility announcements. iMedX's HR portal allows employees to utilize push communication to never miss any critical information. Employees are able to share their ideas and opinions, as well as voice any concerns through programs like Let's Chat, Coffee with HR, and Employee Suggestion Program. The company also conducts semi-annual employee engagement surveys seeking their feedback on areas for improvement.
This process has yielded fruitful results over the years and is now vital to its culture.

With the kind of solid ground the company has built for itself, becoming the number one leading global provider of clinical documentation solutions is not a far land dream for iMedX. Passionate about spreading its message that people are critical to the process of healthcare and hopes to replicate its distinctive model through international expansion in other markets, iMedX's long-term strategy is aimed at continuing to expand its portfolio through 'Best of Breed' acquisitions, not only in medical transcription and coding, but in other related areas such as RCM and electronic medical record virtual scribe (EMR) services and technology. Additionally, the company plans to build upon its outstanding reputation for service excellence in order to continue driving positive results and success for its impressive array of healthcare clients worldwide.

Key Management:

Christopher Foley, Chairman & CEO
Christopher joined iMedX in 2013. He brings significant experience in transforming and growing technology enabled healthcare platforms. Under his leadership, iMedX successfully integrated thirteen acquisitions in addition to developing its medical Coding & Consulting practices, driving significant growth.

Kshatrapati Singh, Director - iMedX India

An accomplished executive with over 15 years of experience in business operations, BI, acquisition and integration, strategy formation and implementation of balanced scorecard and Six Sigma, Kshatrapati is also an innovative thinker with a proven ability to quickly analyse key business drivers.


Transcription Services

Remote Medical Coding ' Hospital & Physician

Continuous Coding Quality Monitoring

Coding Education & Training

Chargemaster Review & Maintenance

Continuation Services

Market Price Analysis

Physician Practice Solutions

Revenue-Cycle Solutions

Special Projects

Awards & Recognitions:

2009 ADHI Employer of the Year

2014 ADHI Employer of the Year

2015 ACG Atlanta Georgia Fast 40

2016 Atlanta Georgia Fast 40

Corporate Live Wire M&A Awards - Deal of the Year 2016

2017 ACG Atlanta Georgia Fast 40 Nominee

Case Study:

A healthcare provider in the area of hospital network (HN) providing a comprehensive range of hospital services including inpatient and outpatient services, surgical sub-specialties and others, was facing a number of challenges in medical transcription workflow. The MT team were overwhelmed with daily volume resulting in delayed turnaround time for transcription - the longest of which was eight weeks post dictation. The workflow did not allow for simple dictation capture and transcription, nor did it allow for easy outsourcing of overflow work. Also, the lack of centralized dictation solution that allowed flexible access for different stakeholders, and any reporting capacity were further underpinned by a strong culture of scepticism, negativity and change fatigue amongst staff following the failed implementation of another vendor.

The company engaged iMedX in November 2015 to provide a centralized electronic dictation and transcription solution via a co-sourcing model, which allowed both iMedX and HN MTs to share the transcription work on the same platform. Post this implementation, the transcription of all outpatient correspondence is completed within 1-5 business days, ready for doctor authentication and release, thus ensuring that the previous backlog of transcription is no longer a clinical risk. The service has now become part of normal practice and includes the dictation, medical transcription, online editing/authentication and distribution of correspondence to GP practices via a secure messaging provider.

Following the successful implementation at the client's facility, the HN is engaging iMedX for implementation at satellite sites; potential for HN MTs to work from home; and medical objects integration to improve electronic delivery rates.