Express Clinics & Diagnostics: Offering Array Of Healthcare Services Under One Roof

Inder Bhalla ,  Vice President

Inder Bhalla

Vice President

The increasing geriatric population and changing lifestyles are resulting in increase of diseases like cancer diabetes and heart conditions. This leads to the growth in demand for diagnostic services. Hence a diagnostic centre not just needs to be highly advanced in offering tech savvy services, but also needs to ensure the accuracy of the reports to ensure no wrong decision is made by the doctor (medical error causing 2.6 million deaths annually: WHO). With over 70 percent medical decisions in clinical practice based on diagnostics, Express Clinics & Diagnostics provides a range of services based on the principles of accuracy and error free reports. “We understand the importance of your health and therefore offer comprehensive diagnostic care services. We aim to help people get an accurate diagnosis of their condition through various lab tests and provide them with the best treatments possible. We also ensure that every lab test is accurate, re¬producible, precise and is quickly reported through a well equipped laboratory and a team of highly efficient, knowledgeable, motivated and qualified technicians to operate specialized equipment,” asserts Inder Bhalla, Vice President, Express Clinics & Diagnostics.

This multispecialty clinic & diagnostics chain’s roster of services include comprehensive range of pathology, radiology cardiology, dental, health check-ups, and a host of other value added services like doctor consultations, available across all its centres in 20 cities including Pune, Mumbai, Bangalore, Delhi Gurugram, Ghaziabad, Goa, Nasik, and Bhopal. “All our labs and clinics are equipped with state of-the-art medical devices and technologies from GE, Siemens, Beckman Coulter, Hitachi and others, which enable us to provide exemplary services to our clients ranging from Retail, Insurance, Corporate, Doctors, Labs and Hospitals at very competitive rates with a service menu of over 4,000 tests and a panel of health check packages,” explains Inder. Further these labs use barcoding systems with sample being identified on the vial which ensures error free processing and reporting. “With best brands of automated analyzers, barcoded system, bi-directional interfacing, and automation with secure online LIS software, we are successful in delivering high quality reports,”Inder further adds.

Serving a huge modality including Biochemistry, Clinical Pathology, Microbiology, Immunology, Histopathology, and more, the lab has created a differentiated market position through its robust value proposition and service suite backed by quality, which is Express Clinics’ DNA. This ISO 9001:2015 certified and NABL Accredited
lab is all about providing ‘Accessible, Affordable and Available’ healthcare to all key segments of customers in India. Hence it has put in place a 24x7 dedicated toll free number for booking appointments, online payments and others. Additionally, it has a Call Back Button on its website to address any queries/requests too. It also allows the doctors and patients to connect online through email, WhatsApp, Call Back Button and website chat corner. Patients can even book their appointments at any locations PAN India through online web contact form and Book appointment form, and can even download their test reports any time from the website. As a true patient centric and integrated approach to service, Express Clinics also offers free doctor consultation and report analytics to all its retail customers, a first in the segment.

All our labs and clinics are equipped with state-of-the-art medical devices and technologies

One-Stop-Centre for All Diagnostics Needs
To address the growing focus & expenditure in the OPD space, Express Clinics has recently launched a subscription based Family Card, which enables an individual, family or senior citizens to avail benefits including unlimited diagnostic tests(24 tests), consultations, and free health check-ups(63 parameters). The card even provides additional services such as second opinions, discounts on related wellness products, and accidental insurance for family to cover its primary healthcare expenses throughout the year at a fixed cost. Alongside, the lab offers a range of full body check-up and preventive health check-up for the age between 25-65 and covers the Hemogram with ESR, Fasting & PP Blood Sugar, Urine Routine, Renal Profile, Liver Function Test, Lipid Profile, Mammography/Sonomammography, MBBS Consultation, and many more.

All About Quality & Service
Being a vast country, any diagnostic and lab centre needs to have a strong technological connectivity across locations to enable seamless and error free service. As India’s family healthcare expert, Express Clinics has built a standardized network of clinics across India. Its strong technological connectivity across these locations, centralized HIMS systems backed by standard operating procedures and an experienced medical team ensure standard quality of services across all its locations. Further, Express Clinics follows stringent quality control parameters coupled with smart IT enabled systems to ensure consistent reproducibility of results and reports(three tier quality assurance processes).

With a team of highly qualified & certified healthcare professionals, the lab has partnered with a large number of doctors(1500), labs (500), and hospitals(250) across various locations, and even runs complete wellness and diagnostics in few hospitals. This is why it is growing at 55 percent year-on-year since last five years. Recently, Express Clinics extended its brand in 14 more cities and has plans to reach 100 cities by 2020. With the commitment to quality and errorfree healthcare services, the company will achieve the number in no time!

A post graduate in Systems Management with over 30 years of experience, Inder has leveraged his business development, process strategy, and technology experience. Inder has been associated with Express Clinics Pvt Ltd since its inception & has led senior management positions in India, SAARC & Middle East for progressive transnational organizations in the past with high exposure to verticals like Healthcare, IT Telecom, BFSI, FMCG and others. A qualified lead auditor in Information Security, Inder has led diverse teams from sales to operations, and also has experience of leading MNCs and start-ups in Domestic & International markets.

Centres: Pune (Headquarter), Mumbai, Bengaluru, Delhi, Gurgaon, Ghaziabad, Faridabad, Nagpur, Nashik, Goa, Aurangabad, Bhopal, Rajkot, Surat, Ahmedabad, Baroda, Jaipur, Hyderabad, Indore and more

Services: Healthcare Packages, Corporate Services, Diagnostic Services, and Consultation