Connect & Heal: Combining the best of Virtual and in-person Care

Sanjay Vinayak,FounderEvery brainstorming venture brews out of pain storming experiences. Similar was the birth of Connect and Heal, India's first integrated O2O platform for primary healthcare and urgent response services, that emerged from the pain points of its founder, Sanjay Vinayak's life. Sanjay's father's dreadful battle with cancer made him realize that hospitals in India do not have facilities to support patients at the primary level. His father spent months visiting specialists and trying to figure out the right diagnosis instead of receiving treatment. To resolve the incompetent scenario, Sanjay devised Connect and Heal, a platform that would change the way primary care is delivered, with the support of family doctors and provide connected care anywhere.

One-Of-A-Kind Services
Connect and Heal is a tech-enabled platform particularizing in primary care and urgent response services with a focus on quality care delivery. It brings patients, doctors, medical records, and treatment, all together under one connected healthcare ecosystem partnering with medics, hospitals, diagnostic centres, and emergency care providers to offer concierge care. It creates a vital link between multiple points of care delivery and households by making healthcare much facile and convenient.

The company strives to make healthcare affordable and accessible to the communities through high-quality technology and highly trained clinical teams. The integrated services for various communities include Onsite Primary Care & Medical Room Management, Medical Emergency Response, Ambulance services, Clinic services, Wellness activities, Physician Home Visits, Diagnostic Network Services, and OPD Clinics Network.

COVID has fast forwarded technology adoption in healthcare and we have been working on various COVID Solutions for Residential and Corporate communities.
One of our solutions for the Corporate clients, is the `Back to Work' program. This program has a QR code enabled self-assessment tool, backed by Virtual Doctor consultations, making it one of the most popular solutions during the COVID era.

"Most of the emerging markets including India has a high prevalence of CVD, lifestyle diseases, mental illness, and oncology. We are focusing on building best in class clinical protocols for Acute and Chronic disease management. We plan to not only deliver health care, but also underwrite health costs through our subscription model", says founder CEO Sanjay Vinayak.

An Edge In The Market
We understand that Healthcare is complex, and our endeavour is to guide the patients through our preferred hyperlocal network. Our experience shows that patient is looking for a compassionate and trustworthy guide to help navigate through the patient journey. We at CNH are focused towards strengthening our preferred network with emphasis on quality than quantity. CNH is only provider with a strong self-established (150+) medical team of Doctors to provide consistent guidance to our patient.

The connect and heal O2O platform offers doctor consultation in 18 different languages and allows the users to access the services through multiple channels, including whatsapp chatbot

The consultation can happen based on language preference as the company offers services in 18 different languages. To ease the entire process, it has opened multiple channels to access the platform. It has automated the process with WhatsApp Chatbot, wherein the users need not install any specific app but use WhatsApp to put all the requirements and consult a doctor, order medicine, or get the tests done.

One of their flagship products is the Medical Concierge service, which is centric to serving one's dependents, including senior citizens, with best-in-class geriatric care. This service is targeted towards the 32 million strong Indian diaspora living across the globe. This service has become hugely popular for Non-residents, who are looking to provide a reliable healthcare partner to provide personalized, convenient, and comprehensive care for their parents.

With technology at the forefront, the platform has also enabled a geospatial tracking system for ambulances and doctors during house visits. It is servicing over 1M households and 3M customers in total. It is currently present in over 200+ cities and has a network of 500+ hospitals and care centres with specialists spread across the key cities. The Mumbai-based company is growing3x annually and looks forward to investing in and growing the entire ecosystem.

Sanjay Vinayak, Founder
Holding nearly two decades of experience, the duo are creating a tech-enabled O2O delivery platform specializing in primary care and urgent response services.
Office: Mumbai
Offerings: Ambulance on Call, Family Doctor at Home, and Family Doctor on Call