Service Link: Offering Built-to-Suit Integrated Temperature-Controlled Logistics Services

Bipin Patel, Founder,Smit Patel, Director

Bipin Patel, Founder

Smit Patel, Director

Logistics being the most important business aspect of today has experienced growth during the last two decades. From transportation to warehousing, the logistics industry has witnessed a rising graph in its performance with the changes taking place in the global business. Contributing to this area as an integrated logistics service provider with more than 25 Years of experience, Service Link offers end-to-end logistics solutions. ''We are the recognized expert in providing exceptional services to our clientele primarily in Pharmaceutical and FastMoving Consumer Goods sector. Our longterm association with all our reputed clients is a result of strong dedication and support from our entire team at Service Link,'' says Bipin Patel, Founder, Service Link.

Service Link's service portfolio includes best-in-class warehouse facilities with temperature controlled infrastructure, multilevel racking systems, equipped with up-to-date technologies. It has lean warehousing services enabling accurate inventory management for PAN India dispatches, order fulfillment, receivables management and reverse logistics. "We offer numerous value added services inhouse as required for making products fit for sales and distribution, this helps avoid sending across products for further processing which results in savings of costs, time, and damages," Bipin adds.

The company develops regular initiatives to take the operation from people driven to process driven. It tries to develop a Poka Yoke mechanism (foolproof system) wherever possible to ensure absolute quality
and safety in its operations. It applies different methods for different clients. Since phamaceutical products having lifesaving capabilities that are sensitive and vulnerable, proper handling of inventory at the appropriate temperature is thus very significant. The storage conditions with strong adoption of good warehousing and distribution practices play a vital role throughout the value chain. Also, inhouse quality assurance strictly controls all the compliances, training of employees, and processes.

We develop regular initiatives to take our operations from people driven to process driven ensuring absolute quality and safety

Customer satisfaction is another aspect through which Service Link continuously improves. "We try to upgrade our facilities and make optimum use of technology to ensure high levels of output, safety, and reduction in wastages. Also, adoption of the robust warehouse management system and defining appropriate operational logics through product classification and storage allocation helps us maintain efficient warehouse operation, " explains SmitPatel, Director, Service Link. Its realtime technology also helps to enhance visibility, picking accuracy, reduction in turnaround time, faster replenishment, and effective use of its MHEs. Service Link also monitors the temperature system continuously with realtime alerts and its usage of GPS tracking and data loggers for intransit shipments, early warning fire alarm system, hydrant system and adequate power backup for cold chain assists them to maintain an accurate environment for people and product safety.

The company is aligned to fulfill any pilot projects or short term requirements of its clients. Designing products and business strategies by keeping logistics in mind is very critical as it improves the utilization of resources and promises speed and efficiency. With a warehousing floor space of more than 500,000 square feet, spreading across around 14 Acres of Logistics Park with more than 60,000 pallet capacities, the company provides regular inputs and suggestions from ground level which helps optimum utilization of resources. The warehouses are designed, constructed, maintained, and operated as an exclusive built-to-suit service.

While explaining about Service Links' further plans Bipin concludes saying, "Around 75 percent of our current business includes Pharma and Healthcare logistics. We have recently inaugurated an exclusive world class temperature controlled facility for a key client. With changes in regulatory framework postGST regime, we are aligning with our clients towards warehouse consolidation and expanding our geographical reach for optimum utilization.