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Access Healthcare: Transforming Revenue Cycle through Technology & Global Delivery

Access Healthcare: Transforming Revenue Cycle through Technology & Global Delivery

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Shaji Ravi,President & MD

Shaji Ravi, President & MD

Increasing regulatory pressure, falling reimbursements, and intense competition are some of the headwinds that healthcare providers have to withstand today to survive and thrive in the market. Add to that, the technological advancements that one must keep-up with, running successful healthcare delivery systems such as hospitals and physician practices have become a tough nut to crack. The going gets easier when a reliable business process outsourcing partner comes on-board to take care of the non-core functions. Having developed expertise in delivering BPO, applications services, and Robotic Process Automation(RPA)tools to healthcare providers, payers and related service providers, Access Healthcare is a recognized leader in the healthcare outsourcing space today.

Based in Dallas with 18 delivery centres spread across U.S., India and the Philippines, Access Healthcare is an ISO 9001:2015 Quality Management System Standard and ISO 27001:2013 information security management system certified organization. The company supports over 300,000 physicians, serves more than 80 specialties, processes over $100 billions of A/R annually and ascribes medical codes to over 30 million charts annually.

Full Suite of Services
With over 2500 revenue cycle transaction experts specializing in patient registration, charge capture, credentialing, work edits and payment posting, among others, Access Healthcare helps clients achieve unmatched business outcomes in the revenue cycle space.

“We apply business process’ best practices and the knowledge of our workforce to help our healthcare providers(clients) to focus on creating great patient experiences. We also leverage RPA, Machine Learning, and Artificial Intelligence to make an impact on our customer’s revenue and quality of care delivery,” explains Shaji Ravi, President & MD, Access Healthcare.

"We apply business process best practices and the knowledge of our workforce to help our healthcare provider clients focus on creating great patient experiences"

With its full suite of patient access, medical coding, accounts receivable, and other RCM BPO services along with RCM-specific IT solutions, Access Healthcare utilizes its deep industry knowledge and experience to render superlative services. Extending its RCM capabilities, the firm has also added applications development, maintenance and support to its roster of services.

Access Healthcare has also invested extensively in training and certification programs to build an arsenal of medical & hospital coding experts. With over 1000 medical coding client partners, Access Healthcare holds expertise in outpatient, inpatient and emergency department coding across medical specialties.

NextGen Technologies
One of the earliest adopters of RPA by leveraging Machine Learning and AI, Access Healthcare has
launched a proprietary RPA platform suite that utilizes RPA, Machine Learning and AI that converge into a set of configurable micro-services using a drag & drop functionality. The platform has enabled Access Healthcare to compete with industry’s best RPA platforms while allowing for healthcare-specific solutions to automate payment processing, accounts receivable and medical coding processes, while applying analytics via smart dashboards. The dynamic firm has also developed ‘arc.in’, a proprietary, integrated suite of 16 applications that include workflow, reporting, operations dashboard, knowledge management, employee management, and engagement.

Accelerated Growth
Having come a long way since its inception, Access Healthcare is now gearing-up towards its next growth phase. “We are committed to healthcare transformation and are expanding our revenue cycle services, healthcare payer BPO and technology capabilities to be able to make a non-linear impact on our customer’s business outcomes. In 2018, we successfully closed two acquisitions – Pacific BPO, a direct to providers focused on revenue cycle management BPO, and Mediserve, the back office of Brighton Health Plan,” says Shaji. These acquisitions lend Access Healthcare niche capabilities in direct hospital and physician practice revenue cycle, healthcare payer and digital business processes.

Treading-on with the objective of creating a more connected ecosystem to drive seamless, secure information flows enabled by intelligent automation technologies, Access Healthcare is constantly contributing towards accelerating client’s healthcare revenue cycles.